“We are all in this together”

Updated: November 2020

You are receiving this because you have a confirmed appointment with Warner Bros. Costumes.

 

Please read the guides referenced below so you know what to expect when you visit WB Costume to pull, pick up and return. Everybody plays a crucial role in ensuring we maintain a safe work environment.

 

Everyone’s safety is important to Warner Bros. Your access to the Studio Lot is conditioned on full compliance with the LA County Public Health Safety Protocols (below).

  • All of our services are offered ONLY by appointment.
  • Please call ahead to schedule if you haven’t already, 1-818-954-1297 option 1.
  • Remember the 3 Ws: Wear a mask, Watch your distance, and Wash your hands frequently.
Self Health Screening – MANDATORY For All Visitors To The Lot
On the day of you visit, please ensure you have accessed the WB Passcard health screening link and received a GREEN result, before heading to the Lot. Your location code is 220-162-396. Copy this code and paste when prompted on the site.
 
  • Upon completion of the screening tool, you will receive a GREEN or a RED result. Take a screen shot.
  • If GREEN, you need to show the GREEN result to security upon arrival for access.
  • If RED, do not come to WB facilities, and, if you are experiencing COVID-19 symptoms, you may need to contact your primary health care provider.
  • Your GREEN result is only valid on the date completed.
For regular visitors, it’s helpful to create a short cut to this site on your phone. To do this:
  1. On an Apple device, from the website, click the icon, then select Add to home page.
  2. On an Android device, open the website, tap the menu button and then tap Add to home screen. You’ll be able to enter a name for the shortcut and then it will be added to your home screen.
Visiting The Rental Department For Pulling – By Appointment Only
You must make separate appointments for visiting the Stock Floor and the Collection.
   
  • Parking from Gate 7 Forest Lawn Drive, enter the parking structure above Bldg. 153 on the west side of the structure (closest to Stage 30). We have reserved spaces 1B-1 through 2B-61 on the LEFT side of the first-floor ramp for you to park in. Please note if these spaces are full there should be spaces on the 3rd floor and above. Parking map below. [jump to map]
  • From your vehicle, call 818-954-1297 option 1 to alert staff that you have arrived, and we will confirm you may enter the building.
  • Once confirmed, from the parking structure at street level, turn left (West), follow the sidewalk on the south side of 8th Avenue to the staircase to the Lower Level.
  • Enter through the large barn doors.
  • Please check in with the Clericals at the Check In desk – confirming your presence it the building.
  • To maintain building occupancy limits, your appointment start and end time will be strictly enforced.
  • Please don’t forget to check out when you leave, at the check-out desk, and make your appointment to pick up your orders when ready.
  • Follow all directional signage while you’re in the building.
 
Costumer Pulls during COVID – Checklist:
  • COMPLETE ACCOUNT SET UP PAPERWORK AND DEPOSITS, IF COD, WILL BE REQUIRED BEFORE WE CAN CONFIRM YOUR APPOINTMENT.
  • A LIMITED NUMBER OF APPOINTMENTS WILL BE AVAILABLE PER TIME SLOT IN ORDER TO MAINTAIN SOCIAL DISTANCING AND BUILDING OCCUPANCY LIMITATIONS. 2 PERSON PER PULLING PARTY & 2 HOUR PULLING MAXIMUM, WITHOUT ADDITIONAL APPROVALS.
  • WHILE PULLING IN THE DEPARTMENT, YOU MUST WEAR ENHANCED PPE WHICH WE CAN PROVIDE CONSISTING OF A PROPERLY WORN SMOCK, GLOVES OR HAND HYGIENE BEFORE ENTERING THE STOCK FLOOR AND MASKS.
  • FOR EVERYONE’S SAFETY, KEEP SOCIALLY DISTANCED FROM OTHER SHOPPERS AND STAFF AT ALL TIMES. FOLLOW ALL DIRECTIONAL ARROWS FOR ENTERING AND EXITING THE FLOOR AND THE BUILDING.
  • A NEW EXPANDED HOLD AREA HAS BEEN ESTABLISHED TO STORE YOUR PULLS. HOLD TAGS AVAILABLE AT THE CHECK IN COUNTER.
  • YOU WILL NOT BE ABLE TO ACCESS THE BUILDING FOR PULLS IN COLLECTION OR ANY OTHER BUSINESS WITHOUT AN APPOINTMENT. If you have other needs (workroom, ageing/dyeing, business with administration) please schedule ahead. Appointments are required to maintain social distancing and building occupancy limitations. WALK-INS MAY NOT BE ACCOMMODATED.
If you have any further questions or needs, please call us at 818-954-1297, option 1.
Visiting The Rental Department For Pick Ups – By Appointment Only
  • From Gate 7 Forest Lawn Drive, proceed to the lower level/former valet area and pull into any available spot. It is just past the costuming building, and there is a ramp off to the left that goes down and to the left again.
  • From your vehicle call 818-954-1297 option 1 to alert staff that you have arrived. You will enter through the large barn doors. Please do not hesitate to call if you are lost.
  • To maintain building occupancy limits, your appointment time will be strictly enforced.
Visiting Rental Department For Returns – By Appointment Only
  • From Gate 7 Forest Lawn Drive, proceed to the lower level/former valet area and pull into any available spot.
  • Unload your items to the Exterior Returns Area. If no one is there to meet you, from your vehicle call 818-954-1297 Option 1 to alert staff that you have arrived.
  • To maintain building occupancy limits, your appointment time will be strictly enforced.
  • Make sure your paperwork is completed before you arrive, and you have copies. You will not be permitted to enter the building or sit in the parking area to mark your paperwork.
  Returns during COVID – Checklist:
  • COMPLETE RETURN PAPERWORK WILL BE REQUIRED AT DROP OFF – RETURNS WITHOUT PAPERWORK WILL NOT BE ACCEPTED. Paperwork must be marked CLEARLY for your returns and your holds. DO YOUR RETURN PAPERWORK BEFORE DRIVING ON TO THE LOT. We CANNOT provide you with back up paperwork at the time of drop off. You will not be able to process your returns in the parking lot. BE SURE ALL BAGS AND GROUPINGS ARE CLEARLY LABELED as belonging to your Production.
  • WE WILL NO LONGER PROVIDE PAID RETURN/PROCESS/HOLDS SERVICE, NOR OTHER ABREVIATED RETURNS LACKING ATTACHED PAPERWORK. YOU ARE RESPONSIBLE FOR PROVIDING CHECK IN PAPERWORK WITH YOUR RETURN.
  • WB RETURNS WILL BE LOCATED OUTSIDE THE DEPT. IN THE LOWER LEVEL/FORMER VALET LEVEL. Please drive down, pull into an available slot, unload your car as per normal. Take your returns over to the Exterior Returns Area. Please call the number the posted if no one from the department is there to meet you. Someone will come out immediately.
  • ALL RETURNS WILL BE QUARANTINED FOR A MINIMUM OF 72 HRS. Therefore, allow time in your wrap for this delay. After 72 hours we will process returns in the order they were received on a first-come, first-served basis.
  • THE CONDITION OF RETURNS WILL BE FINAL – AT DROP OFF. All items MUST arrive with alterations removed, cleaned – INCLUDING GARMENTS USED IN FITTINGS – polished and DISINFECTED (shoes, hats, gloves, & other accessories) to the extent possible, etc. Please double check the condition of the returns while you are doing your paperwork, and before you drop them off. Ensure your returns are in ‘as rented’ condition.
  • WB WILL CHARGE ANY NECESSARY cleaning, repairs or damages at the time of check in, when deemed necessary.
  • YOU WILL NOT BE ABLE TO ACCESS THE BUILDING FOR ADDITIONAL PULLS WITHOUT A PULLING APPOINTMENT. If you wish to pull, please schedule ahead. Appointments are required to maintain social distancing and building occupancy limitations. WALK-INS MAY NOT BE ACCOMMODATED.
If you have any further questions or needs, please call us at 818-954-1297 option 1.
Visiting The Workroom – By Appointment Only
  • Parking from Gate 7 Forest Lawn Dr, enter the parking structure above Bldg. 153 on the west side of the structure (closest to Stage 30). We have reserved spaces 1B-1 through 2B-61 on the LEFT side of the first-floor ramp for you to park in. Please note if these spaces are full there should be spaces on the 3rd floor and above.
  • From your vehicle, call 818-954-2017 to alert staff that you have arrived and proceed to the workroom doors outside the east elevator.
  • To maintain building occupancy limits, your appointment start and end time will be strictly enforced. Parking map below. [jump to map]
Visiting The Ager/Dyer Specialty Crafts – By Appointment Only
  • Parking from Gate 7 Forest Lawn Dr, enter the parking structure above Bldg. 153 on the west side of the structure (closest to Stage 30). We have reserved spaces 1B-1 through 2B-61 on the LEFT side of the first-floor ramp for you to park in. Please note if these spaces are full there should be spaces on the 3rd floor and above.
  • From your vehicle, call 818-954-5693 option 5 to alert staff that you have arrived and proceed to the Ageing and Dyeing trailer adjacent to the lower level Rentals area in building 258.
  • To maintain building occupancy limits, your appointment start and end time will be strictly enforced. Parking map below. [jump to map]
Parking Map

Where to Park

   

How to Access Lower Level

 
La County Dept. Of Health: Protocols Appendix J & D
Reopening Protocol For Music,Television And Film Production
Protocols For Office Worksites
Preventative Measures Undertaken At The Studio
  • Warner Bros. Studio Operations (WBSO) has placed hand sanitizer stations at common areas around the lot.
  • Many public restrooms have been upgraded to touchless faucets and soap dispensers.
  • Plexiglass barriers have been installed at studio entrances and retail locations.
  • Custodial has greatly increased their cleaning and disinfecting routines around all areas of the lot.
  • The studio is in the process of raising our already high standard of air filtration in our heating and air conditioning systems to the highest efficiency filters that are compatible with our systems – MERV 13 filters. We have made this decision in compliance with CDC guidelines. These filters are in excess of building standard requirements for office buildings and stage environments, and are used in ultra-clean environments such as biotech laboratories and data centers.
  • To meet social distancing requirements you will notice signs and updated furniture placement in our offices and around the Studio lot.
  • Our Security team will be available to assist at all points of entry in an effort to reduce congestion upon your arrival.
  • WB First Aid and WB Fire will be available to provide on-site medical support.
  • WBSO has installed helpful signage throughout the lot. Please follow all instructions and remember to wear your mask!
Considerations
  • Stay home when experiencing any symptoms of respiratory illness, including fever, chills, difficulty breathing, sore throat, cough, recent loss of taste or smell, or if someone you know or live with has been diagnosed with COVID-19.
  • Notify HR immediately to discuss any workplace illness issues, including any health care concerns that make the employee uncomfortable working onsite.
  • All personnel must adhere to CDC, County and State health requirements.
Contacts